Prevent Credit Card Fraud with webShaper e-commerce

SEO Shopping Cart eCommerce Solutions

Shopping Cart

eCommerce Blog

Site map

HOME : Mobile Money - FAQs - Refund and Reversal

Mobile Money

Overview

How it works

Benefits to Merchants

FAQs

Try Live Demo

Your Friendly Guide to Malaysia Online Shopping

Online Shopping is Fun & Easy

Mobile Money FAQs - Refund and Reversal

1) What are the differences between reversals and refund?
2) What are the procedures to perform a reversal or refund?
3) Are there any extra charges incurred & how long will the process take?
4) What are the necessary supporting documents needed?

1) What are the differences between reversals and refund?

Reversals are the process where merchants can void the transaction done within the same business day before 2030hrs (11.30pm), while Refund is a process where a merchant request for an amount to be refunded on the following business day.

Note: Cut off time for reversal is 2030hrs (11.30pm)

2) What are the procedures to perform a reversal or refund?

Reversal - required to call in the same day and complete Payment Reversal Form and to submit it back with necessary supporting documents to the Merchant Care Consultants to perform the reversal immediately.

Refund - required to call in and complete Payment Refund Form and to fax it back with necessary supporting documents to the Merchant Care Consultants to perform the refund.

3) Are there any extra charges incurred & how long will the process be?

No. There will be no extra charges for refund / reversal process and the time frame for
Reversal - Same Business Day
Refund - Within 10 working days after transaction is made

4) What are the necessary supporting documents needed?

The merchant would need to furnish Mobile Money with the Bill No., Payment Reference No., Amount, 3digit approval code (eCash) or the mobile number (security pin) along with a signed copy of the reversal form. Unsigned copies will delay the process further.

This page is for information purpose only. For latest news and update on Mobile Money, always refer to the official website at http://www.mobile-money.com.