E-commerce would not be complete without FULFILLMENT - The most important process which get the merchandise Picked, Packed, and Shipped to the hands of your customers. If your customers is getting their orders shipped to them both “in time and in good condition” (manage expectation!), voila! You probably have just sealed a lifetime customer.
Mom, i got shipped to you (in 1 piece) !!!
He/She will be a happy client that will buy repeatedly (and more!) from you. He/She will even help spread the word (WOM is powerful) around on how superb your service is, and leave a testimonial on your stores or a 5-star rating (we now have customer rating feature on webShaper!) on your products that will help you earn the trust for new visitors coming to your online store so that they will buy without hesitate. All these will have a positive impact that will ignite the money loop that will grow your business further and beat the competition!
5-star-rating from your clients - worth dying for
Now you understand how important fulfillment is. No online merchants can afford to screw up, or letting your shipping company screw up. and that’s why it’s important to pick your shipping partner right from the start. When it comes to the world of shipping, there’s also the very famous Big 3, namely UPS, Fedex and DHL. Among them, UPS is the indisputable big brother (more than 100 years old) among them all. UPS is so big that, if today UPS decide to quit delivery services and join the airlines business competing with AirAsia in the “business of shipping people”, they will be the 3rd largest airline in the world.
Just imagine all these planes turned into passengers plane…
An UPS truck delivery driver makes sure the packages in his truck are organized (we wonder, do they check on parcel bomb too?)
Sleeping with the enemy, You gotta be kidding me!
Study the competition, let the figure blows you away!
UPS is best known for its superb IT infrastructure and value-added services delivered via software tools. And we are proud to annouce that - webShaper e-commerce now supports UPS Tracking, UPS Rates & Services, UPS Address Verification (US Address only) as well as Shipping Label (Airway Bills) Printing directly from orders management in webShaper e-commerce! We are the first company in Malaysia (very likely in ASEAN) that does this, for more details, take a look at UPS-Ready Shopping Cart.
Don’t miss out the nice cartoon clips by UPS below >
Hold on a second… before you leaving this post, another reason for you to sign up UPS service? Mamamiya… i’m sure they can easily double their account if every delivery employee look and dress like this!
But reality is always cruel
well… don’t lose the focus! Most important is your package get delivered in time and in good condition!
Happy selling online!
Satisfy your curiosity, learn more about UPS here!
To go shopping these days, more Americans are trading in their car keys for a keyboard.
Online shopping is gaining at a time when simply filling up a gas tank to head to the mall can seem like a spending spree.
A number of retailers — including Gap, Victoria’s Secret and J. C. Penney — are experiencing double-digit sales growth at their shopping Web sites, creating a surprising bright spot during an otherwise gloomy time for sales in brick-and-mortar stores…
In UK, adoption of e-commerce is growing at the expense of high street shopping. According to the report, both top-end and low-end retailers are feeling the effects of the shift to internet shopping.
The online sales index from IMRG-Capgemini has discovered that 17p in every £1 spent by UK shoppers goes to internet retailers, with £26.5 million spent on the web in the first half of 2008…
Research firm eMarketer has some good news for online retailers: high gas prices are fueling more Web shopping. In a July 25 report senior analyst Jeffrey Grau points to several consumer polls showing more shoppers are opting to spend online and save at the pump… Read more here >>
If you run a small business and operate an online store, sometimes don’t you just wish you could just engage with the prospects who dropped by at your website which would like to have an instant chat with you so you can give them the help they desire and close their sales right away?
For most of the small online store, you probably don’t have additional budget for a professional chat tool like this. But I guessed most of you do use MSN web Messenger or Yahoo Messenger (MSN now supports Yahoo ID too, vice versa).
So do you know that you can actually setup a MSN Chat on your Online Store Page? Just follow the simple steps below. All you need is a MSN ID and also basic knowledge of putting up HTML code on your existing web page.
Setup MSN web Chat on your Online Store Page
1) Logon to the URL below, sign in using your existing MSN messanger ID & Password.
2) Choose how you want to be seen on the web. You can allow anyone to see your status and send you messages. Or, you can limit access to certain websites.
3) Click on “Create HTML” on the left menu. You will reach a page where you can configure the Display Type (Either IM Window, Button or Icon), Size & Theme Color.
4) Once configure, just copy the HTML code generated for you at bottom page and paste it to your web page. As simple as that!
5) Sign-in to your MSN and see how it works! Start engaging your online visitors today (see below screen shots). If you concern about privacy issue, you can always register a new msn live ID just for the business use!
If you like this post, don’t forget to bookmark it or have a link back to it! Thanks!
Are you a Paypal users? Love it? Hate it? Tell us about it and walk away with a Limited-edition Paypal Car Sticker (stick on your car, when someone bump on you, tell them you take PayPal too) and additional USD 10 paypal directly to your account! It’s very simple to take part and we have ten set of such prizes to be given away!!! Just answer 2 darn simple questions and link back to us!
Just answer 2 very simple questions about PayPal on Your Blog Post
1) Do you use Paypal to Shop, or to take money selling something (eg at ebay)?
This simple competition is opened to any genuine bloggers who possess a blog and a PayPal Account (else we cannot PayPal the $$ into your account). PayPal is NOT directly or indirectly affiliated with this competition. Our decision is final.
Want to know more about PayPal? Checkout the slide below to learn more!
10 years in internet is a very very long time. Paypal has come a long way - setup 10 years ago as a personal finance beaming tool, now has become a world giant in online payment processing.
Don’t miss this interesting report on Internet Attitude, it might give you a glimpse on where the next huge growth engine lies (where else? internet of coz)
As promised, another new e-commerce store template !
This time the cameras are used as dummy stocks, check out how it looks below. If you are selling digital cameras and accessories, just imagine how nice and easy to start out your online store by utilizing the existing templates.
All the supplied e-commerce templates that comes with webShaper e-commerce are designed for easy navigation and fully optimized for speedy loading. Did i tell you that by utilizing our webShaper CSS Template System, we actually cut down the time needed for template integration with the ecommerce system significantly? (From one week to one working day, and we don’t mess with programming code!).
If you are a web designer, do check out how our CSS template system benefits you by helping you to save time and take charge of your e-commerce design.
Till then, stay tuned. We have more e-commerce templates in the pipeline.
Master Template- The Look & Feel, the Layout and the Colors
Category Display - How products in each category are being displayed
Notice the name card i’m holding, it got super huge fonts that you can see from 2 miles away.
Guy kawasaki (famous apple evangelist and silicon valley VC) and also Vinton Cerf (father of TCP-IP) were here - Thanks to Malaysia for being the host of WCIT 2008, we have a chance to meet some of the very top brass of Silicon Valley.
Off topic:- If you wondered where i got the CNET t-shirt, i enrolled in Cnet Malaysia back in 2002 as an intern before it was dissolved - i swear the closure got nothing to do with me. Now CNET is happily acquired by CBS for a whopping USD 1.8 Billion and damn! i don’t get a single cents out of it!
So i’m not going to delve in details here. I will just touch on some of the highlights that manage to leave an impact (very likely less than 72 hours) to my tiny little brain.
First on Guy Kawasaki.
One most inspiring thing mentioned is D.I.C.E.E. - the way of creating a truly world class products that sells like nobody business (think ipod & iphone), else risk being listed here. Btw,
If you miss the event, you can still grab some of the crucial point of the presentation by Guy here at:
Vinton Cerf gave another inspiring speech in a special appearance arranged by MDEC 2 days after guy kawasaki. He touches on the very future of the Internet, IPV6, Silicon Valley Wannabe, Mobility etc.
One interesting he brought up is how many “silicon wannabe” that fails. reasons is you cannot just simply copy silicon valley without realizing the substances that make it successful. He describe Silicon Valley as an “fine-tuned turbo engine” where all the components fits into each other perfectly to keep pumping out great and optimum horse power.
So What does it take to be Silicon Valley?
Venture Capitalist (VC)
Unlike the traditional banks, VC dare to risk in new venture without holding on any collateral, it’s like they are banking on the idea, the business model and the team behind it. Out of every 10 investments, VC expects 6 to fail, 3 to do so-so and 1 hitting the jackpot.
Don’t shoot capitalism, embrace them.
Matured Capital Market
US got Nasdaq. Singapore got Sesdaq and we follow with Mesdaq. IPO is an important route for high growth technology company to gather capital and expand their business, it’s also the most crucial channel for VC to cash out on their startup investment (apart from being bought out by the industry stalwarts).
NASDAQ - Where you find Micro$oft, Intuit, Intel, Cisco and lot more!
Supply of Trained Employees In technology business, it’s all about the People. Silicon Valley doesn’t accidentally “grow” around top university like Stanford. It’s the continuous brain capital supplied by the Top Universities around the area that made Silicon Valley. Likewise, we have our Multimedia University (MMU) too, the only different i can see is that MMU is planted there as part of the MSC Grand Plan. Isn’t it ironic this ERP company claiming they will lose half their staff strength moving to MSC Cyberjaya?
Do we have enough supply of geeks?
Steve, where are you?
Access to Experienced Manager
Very simple fact, young and bright engineers starting up companies need experienced leaders that can guide them and lead the company forward. Just like why Sergey Brin and Larry Page hired Eric Schmidt and even made him a billionaire.
3 makes a company
Tolerate Failure
Vinton mentioned Steve Jobs highlight this point to ex-UK prime minister, Tony Blair when he asked the Top CEOs of Silicon Valley on what makes Silicon Valley a success. Steve Job said:”I dunno what makes us successful, but i think every CEOs here in the room have fail at least once before.” Seems like in Silicon Valley, Failure is the rule rather than the exception, remember, what doesn’t kill you, makes you stronger. See how apple co-founder steve wozniak learned from failure.
This is very interesting, who would have thought this is one of the “substance” of success? And can failure be bought with $? (even if you can, nobody sane would buy failure) If not, how do you replicate it?
I would say it’s part of the cultural trait that’s hard to mimic. In US generally, failing is not seen as a bad mark of incompetency, people are willing to give you the 2nd chance (or more). In Malaysia and many parts of the world, Failure is being seen as a bad mark of incompetence. If you fail once, not just VC will ditch you, probably your girlfriend will dump you and you stand a risk of your parents disowning you too.
Market Size
Is the domestic market big enough? If not, then think Global, how an you reach and serve the market outside of the country? You gonna THINK BIG! ACT Locally by moving forward one step at a time.
Notice one point missing ? Yes, he did not mention anything about HARDWARE aka building or so called “infrastructure”. Silicon Valley is what it is today all because of the “software”, it has got little to do with hardware.
The blind spot in our MSC Grand Plan (and alot other silicon valley wannabe) has been the sole focus on hardware instead of software. Why? it’s because you can buy your way through hardware and you get instant gratification! Hooray! As long as you got the cold hard cash, hey, u can even hire alien to build highest building in the world to fill your ego. Make no mistake that there’s no shortcut for software (ppl development), it takes a long long time to develop people and talent. Money just cannot buy you this shortcut no matter how deep your pocket is.
As an entrepreneur myself, can you tell me why Malaysia need Yet another MSC Cyber city? In what way does it really benefit the technopreneur? Does a nice office transform a mediocre programmer into a super hacker that can cramp up codes like nobody business? Does paying higher rent psf that enrich the property owner instead of yourself make your product more likely to succeed in the market? It just doesn’t make sense to me. All i see is that it only benefits the contractors.
Instead, why don’t the government just focusing on bringing up the level of the skilled knowledge workers and give the country a cheap, reliable and abundant broadband and let the entrepreneurs take care of themselves.?
Last but not least, Vincent also highlight that FDI (Foreignt Direct Investment) will create jobs, but not creating wealth. To create wealth, you need to own the company. So if you are reading this, why wait? start your own company today and if you are thinking of e-commerce, Don’t forget to drop us an email to find out how we can help you on that. Nite.
Congratulation to Ethan Chong, our very main guy driving the Internet marketing efforts. He got himself a Google Qualified Advertising Professional, adding another credential under his belt.
As you know Google is an amazing database of intention - as people search, it’s an indication that you are researching for the subject or keywords and this is why Google can sell you ads alongside their organic search results.
Google Adwords is such a huge success that it contribute more than 80% of Google revenues alone. (This is why you are getting so much free services like Google App & Google Analytics from Google since the golden goose can easily finance all these “free” services).
Check out the presentation by Ethan, titled “Top 5 mistakes Most People made in Running Google Adwords Campaign”, Have fun!
No online merchants can afford to screw up, or letting your shipping company screw up. and that’s why it’s important to pick your shipping partner right from the start. When it comes to the world of shipping, there’s also the very famous Big 3, namely UPS, Fedex and DHL. Among them, UPS is the indisputable big brother (more than 100 years old) among them all. UPS is so big that, if today UPS decide to quit delivery services and join the airlines business competing with AirAsia in the “business of shipping people”, they will be the 3rd largest airline in the world.
![](http://www.neowave.com.my/sellmore/wp-content/uploads/2008/07/credit-card-online-purchase-blunder.png "Insert Credit Card to \")
